Shipping Policy

At Second Half Supply Co., we want to make sure your order gets to you safely and as quickly as possible. Please review the information below for details about our shipping process, delivery times, and international orders.

Order Processing

All orders are carefully packed and prepared for shipment. Orders are generally processed within 1–3 business days after payment has been received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Standard shipping: Approximately 3–7 business days.
Expedited shipping: Approximately 1–3 business days.
International shipping: Delivery times vary by destination and customs.

Please note that estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and the shipping method selected.

Tracking Your Order

Once your order has been shipped, we will provide tracking information when available. You can use the tracking number provided in your shipping confirmation email to follow your package.

International Shipping

We ship to select international destinations. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges that may be imposed by their country's customs authorities.

These charges are not included in the product or shipping price and are the responsibility of the customer. Customs processing may also cause additional delays beyond the estimated delivery time.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct and complete before submitting your order. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and products so we can help resolve the issue.

Shipping Delays

While we do our best to ship orders promptly, delays can sometimes occur due to severe weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our control.