We want you to be happy with your purchase from Second Half Supply Co. If you're not completely satisfied with your order, please review our refund policy below.
Returns
We accept returns on eligible items within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it.
Items must be returned with their original packaging, tags, and any accessories that were included with the order.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been worn, used, washed, damaged, altered, or otherwise not returned in their original condition.
Gift cards, final-sale items, and clearance items are also non-refundable unless they arrive damaged or defective.
How to Request a Return
To request a return, please contact us through our contact page with your order number and a brief description of the reason for the return.
Please do not send items back without contacting us first. We will provide instructions for completing your return.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item. Second Half Supply Co. is not responsible for returns that are lost or damaged during transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds
In some circumstances, only a partial refund may be issued if an item is returned used, damaged, missing original packaging, or otherwise not in its original condition.
Exchanges
If you need a different size or item, please contact us to determine whether an exchange is available. Availability may vary depending on current inventory.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check with your bank or payment provider, as processing times may vary.
If you still have not received your refund after the applicable processing period, please contact us and we will be happy to help.
Final Sale Items
Items marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Contact Us
If you have any questions about our Refund Policy or need help with a return, please contact our customer support team through our website's contact page.